Terms and conditions

All our items are guaranteed for a minimum of 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear. So, if a chair has an adjustable foot that doesn’t adjust, we’ll happily fix it or replace the entire item until you are super satisfied. But if the same chair was thrown off a third storey balcony and smashed, then sadly we cannot help. We will offer sympathy however! If you are confused about this, please give us a call to clarify or read our policies.
This is in addition to any rights you may have under Australian Consumer Law.

We reserve the right to refuse supply of Lucio products or services ordered by you, terminate our contract with you or to terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.

2.1 Privacy Policy. We are committed to protecting your privacy in accordance with Australian Privacy Principles. We also recognise that when you choose to provide us information about yourself that you trust us to act responsibly and in your best interests therefore we have the following policies in place to protect your personal information.
Please see our privacy policy to see how we collect, use and protect your personal information.

2.2 Copyright and Trademarks. The contents of this website are at all times the copyright or trademark property of either ourselves, our suppliers, distributors or linked third parties and you may not distribute, reproduce, display, publish any trademark or other content of this website for any purpose whatsoever without the prior written approval of us, or our suppliers. Furthermore, you agree to indemnify us against any claims, costs, damages or losses incurred by us should you fail to comply with this clause.

2.3 Specifications and information provided on this Website are given in good faith based on our knowledge, experience, or information provided to us by manufacturers and/or suppliers, or derived from sources believed to be accurate at the time the information is received by us, therefore it is recommended if you have any concerns as to the suitability of goods or services provided through this website in respect of the use or their suitability for a particular use, that you contact us or seek external professional opinion.
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information or on any related website, except as required by law.
You acknowledge and accept that colours of items displayed on the website may not reflect the true and actual colour of such items as this may be affected by external influences such as the quality of images supplied to us for use, or the quality, age or settings on your screen. If colour is a major factor in your decision making we recommend you contact us before purchase. Your are welcome to pop in and see the full range of products on display at your nearest stockist.

2.4 Assembly Our tables and some chairs and stools come flat packed and are very easy to assemble with simple step by step instructions. If you have any problems please give our friendly sales team a call.

For urgent inquiries or special requirements, please contact us through [email protected]